Computer repair
Computer repair for PCs and Macs, done properly
Computer repair for Windows laptops and desktops, iMacs and Mac minis. We find the real fault, explain your options in plain language, and fix nothing until you approve the quote.
- Free diagnosis and quote
- No fix, no fee
- 90-day repair warranty
Overview
Repair, upgrade or replace: an honest answer
A computer that crawls, overheats or will not start does not always need replacing. Often it needs one specific thing.
That might be a faster drive, more memory, a proper clean or a replacement part. We diagnose first, so you pay to fix the fault you have. Some machines are different: an older computer with a failing board can cost more to revive than it is worth, and an upgrade is not always money well spent. When that is the case, we say so. The decision is yours, made with the facts.
Our approach
Computer repair, in the right order
Every machine on the bench gets the same sequence.
Repairs
Common computer repairs
The faults we see most often, and what we do about each.
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Slow computer tune-up
- What you notice
- It takes ages to start, apps freeze, and the fan roars before you have opened anything.
- What we do
- We find what is dragging it down, clear it out and check the hardware. If the software is beyond tidying, we reinstall Windows or macOS cleanly and bring your files back.
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SSD and memory upgrade
- What you notice
- A nearly full drive, an old spinning hard drive that makes everything wait, or too little memory for your work.
- What we do
- Where the model allows it, we fit a faster solid-state drive or more memory and move your system across. Some machines have these parts fixed in place, and we tell you before you commit.
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Computer will not start
- What you notice
- Nothing happens when you press the power button, it stops on a logo, or it restarts in a loop.
- What we do
- We test the power supply, memory and drive to find where start-up breaks, then repair or replace the failed part. Main board faults are assessed case by case.
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Virus and malware removal
- What you notice
- Pop-ups, programs you never installed, or a browser that keeps redirecting.
- What we do
- We remove the unwanted software and the settings it changed, then check the system is clean. If it runs too deep, we advise a clean reinstall with your files backed up first.
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Overheating and noisy fans
- What you notice
- The case is hot to the touch, the fans are loud, or it shuts itself down during demanding work.
- What we do
- We clear the dust, replace worn fans and renew the thermal paste where the design allows. Then we test under load to confirm the temperatures hold.
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Laptop screen, keyboard and battery repair
- What you notice
- A cracked or flickering display, dead keys, a battery that drains fast, or a charger that only works at an angle.
- What we do
- We replace the failed part, tell you which option we are fitting, and test the whole machine before it goes back.
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Data transfer and backup
- What you notice
- A new computer that needs your files and photos moved across, or a safety copy wanted before a repair.
- What we do
- We copy your files to the new machine or a drive you choose and check they open. Our copies are deleted after handover.
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Failed drive and data recovery
- What you notice
- Clicking or grinding sounds, a drive that no longer shows up, or files that will not open.
- What we do
- We assess the drive and tell you honestly whether recovery is realistic. It is assessed case by case and never promised in advance.
Devices
Computers we repair
MacBooks have their own page under MacBook repair. If your machine is not listed, ask.
- Windows laptops
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- Everyday and student laptops
- Business laptops
- Gaming laptops
- Thin and light laptops
- Windows desktops
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- Tower PCs
- Small form factor PCs
- All-in-one PCs
- Custom-built PCs
- iMac
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- iMac with Intel
- iMac with Apple silicon
- Mac mini and other Mac desktops
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- Mac mini
- Other Mac desktops on request
How it works
How a repair works, start to finish
From first message to a working computer.
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Tell us what is wrong
Email the make, the model and the symptoms. We reply within one business day. A call is optional.
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Get it to us
Mail it in from anywhere, or ask for a drop-off appointment. The packing instructions or drop-off details follow your booking, and shipping is confirmed with the quote.
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Free diagnosis, then your quote
We assess the machine at no charge and send a written quote covering the fault, the part options and our advice. Nothing is repaired until you approve it.
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Repair, test and hand back
Once you approve, we repair and test the machine. It returns to you working, covered by a 90-day repair warranty.
Our promises
What you can count on
Three guarantees and one rule, on every computer.
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Free diagnosis and quote
There is no charge to assess your computer and quote the repair. The quote is in writing and reaches you before any work starts.
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No fix, no fee
If we cannot repair your computer, you do not pay for the repair. You still hear what we found.
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90-day repair warranty
The parts we fit, and our labour, are under warranty for 90 days after the repair. Unrelated faults and new accidental or liquid damage are not part of that repair, so they are not included.
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You approve before we proceed
The quote comes first and the decision is yours. Nothing is repaired until you have read it and said yes.
How we quote
What decides the price of a repair
The price depends on the model of your computer, the parts it needs and the fault itself. Two laptops with the same symptom can need very different work, which is why every repair is quoted individually.
The diagnosis and quote are free, and the quote is confirmed in writing before any work begins. If the repair is not worth doing, the quote says so.
- Free diagnosis and a written quote
- No work until you approve
- No fix, no fee
- Straight advice on repair or replace
Questions
Computer repair questions
How much does a computer repair cost?
It depends on your model, the part involved and the fault, so we quote each repair individually. The diagnosis and quote are free, and you see the price in writing before any work starts. Send us the make, the model and the symptoms and we will take it from there.
How do I get a desktop or laptop to you?
You can mail it in from anywhere, or book a drop-off by appointment. Desktops are harder to pack and post, so drop-off is easier for larger machines, though mail-in is still available. Tell us which you prefer and we send the packing or drop-off details when the repair is booked.
Are my files safe, and do you look at my data?
Make a backup before the computer leaves you, whenever it still allows one. During the repair we open only the things that diagnosis and testing depend on. Your data is not copied or kept, except when you have asked for a transfer or backup, and those copies are deleted after handover.
What happens if my computer cannot be fixed?
You do not pay for the repair: no fix, no fee. We tell you what we found and, where it applies, whether the money is better spent on a different machine. Failed drives and board-level faults are assessed case by case, and some computers are not worth repairing.
Is it worth upgrading my old computer, or should I replace it?
Often a faster drive or more memory is enough to make an older machine pleasant to use again. Sometimes the processor or board means the money is better spent elsewhere. We tell you which applies, and a free quote will include that advice.
Can you remove a virus without wiping my computer?
Often we can remove the unwanted software and leave your files in place. If the infection is too deep to clear safely, we recommend a clean reinstall, with your files backed up first. You decide before we do either.
What warranty comes with a computer repair?
A 90-day repair warranty on the parts we fit and our labour. It is tied to the repair we carried out, so a different fault, or accidental or liquid damage that happens afterwards, is not part of it. More answers on repairs are in our full FAQ.
Do you repair MacBooks as well as other Macs?
Yes. Mac desktops are covered here, and MacBook Air and MacBook Pro have their own page: MacBook repair.
Tell us what your computer is doing
Send the model and the symptoms. You get a free diagnosis and a clear quote before any work starts.