Phone repair
Phone repair you can mail in, quoted first
Phone repair for iPhone, Samsung Galaxy and Google Pixel, from anywhere. Post your phone or book a drop-off, hear what is wrong and what it will cost, and approve the quote before any work begins.
- Free diagnosis and quote
- No fix, no fee
- 90-day repair warranty
Overview
Phone repair without the guesswork
Your phone is the one device you cannot go without for long, and most of what goes wrong with it can be fixed.
A cracked screen, a battery that no longer lasts the day, a charging port that only works at an angle: we confirm the fault on the bench, then tell you plainly what we found and what we would do about it. A phone is also the easiest device to send. It is small, light and simple to pack, so mail-in suits it well and where you live does not matter. If you would rather hand it over yourself, drop-off by appointment is available too.
Our approach
How every phone is handled
Whichever route the phone takes to reach us, it follows the same careful sequence.
Repairs
Common phone repairs, and what we do about them
Symptoms as you would describe them, and the repair that follows. If yours is not here, describe it in the quote request.
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Screen replacement
- What you notice
- The glass is cracked, the display shows lines or dead patches, or touch is jumpy, delayed or unresponsive.
- What we do
- We replace the screen, then check touch across the whole panel, brightness, colour and the front camera and sensors.
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Battery replacement
- What you notice
- It drains fast, shuts down at what the screen says is a healthy charge, or has started to swell.
- What we do
- We fit a new battery, then confirm it charges properly and holds steady on standby. A swollen battery should be seen to promptly, so tell us if you notice one.
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Charging port repair
- What you notice
- It charges only at an angle, the cable falls out, or the phone does not charge at all.
- What we do
- We clean out lint and debris where that is the cause, or replace the port where it is worn or damaged, then test charging and data transfer.
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Camera repair
- What you notice
- Photos are blurry or black, the camera app will not open, or the lens glass is cracked.
- What we do
- We replace the lens glass or the camera module, depending on the fault, then test every lens, focus and the flash.
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Speaker and microphone repair
- What you notice
- Callers cannot hear you, sound is crackly or quiet, or voice notes come out muffled.
- What we do
- We clear blocked grilles and replace the failed speaker or microphone, then test calls, speakerphone and recording.
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Button repair
- What you notice
- The power, volume or side button is stuck, mushy or no longer registers.
- What we do
- We replace the worn button or its flex cable, then test each press along with the functions it controls.
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Back glass replacement
- What you notice
- The rear glass is cracked or shattered, even though the phone still works.
- What we do
- We replace the back glass and check that the camera area, wireless charging and the fit of the frame are all as they should be.
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Liquid damage assessment
- What you notice
- The phone has been dropped in water or another liquid and is dead, flickering, or behaving oddly.
- What we do
- Assessed case by case. We open it, see what has been affected and tell you honestly whether a repair is worthwhile. Some phones are not, and we will say so.
Devices
Phones we repair
We work by family rather than by an endless model list. Send us your exact model and we confirm what we can do.
- Apple
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- iPhone
- Samsung
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- Galaxy S series
- Galaxy A series
- Other Galaxy phones
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- Pixel
- Other Android phones
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- On request: ask us about your model
How it works
Mail-in phone repair, step by step
Drop-off follows the same four steps. Only the way the phone reaches us changes.
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Tell us what is wrong
Send the model and a short description through the contact form, or by email. We reply within one business day, and everything can be handled by email.
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Send or drop off the phone
Once the repair is booked, we send packing and shipping instructions for mail-in, or the details for your drop-off appointment.
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Free diagnosis and a clear quote
We assess the phone at no charge and send you a quote that explains the fault, the part we would fit and the cost. Nothing is repaired until you approve it.
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Repair, test and return
After you approve, we carry out the repair, test everything that matters and send the phone back or hand it over, working.
Our promises
What you can count on
The same commitments apply to every repair, whatever the fault and however the phone reaches us.
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Free diagnosis and quote
There is no charge for us to assess your phone and quote the repair. You decide what happens next, with the facts in front of you.
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No fix, no fee
If we cannot repair your phone, you do not pay for the repair. When a phone is not worth repairing, we tell you plainly instead of selling you the work.
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90-day repair warranty
For 90 days after the repair, the parts we fit and our labour stay covered. That cover is for the work we did on the phone, so unrelated faults and new accidental or liquid damage are outside it.
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Your approval comes first
Nothing is repaired until you approve the quote. You see the fault, the part and the cost first, and the decision is yours.
How we quote
How phone repair is priced
There is no single price for a phone repair, because the cost depends on three things: the model, the part that has failed and the fault itself. A cracked screen on one phone and a worn battery on another are different jobs with different parts, so each is quoted on its own merits.
The quote is free and it comes before any work. It is confirmed in writing, along with the shipping details for mail-in, so you know the full picture before you say yes.
- Free diagnosis and quote
- Quote confirmed in writing before any work
- Part options explained for your model
- No fix, no fee
Questions
Phone repair questions
How does mail-in phone repair work?
Describe the fault and your model through the contact page, and we reply within one business day. Once the repair is booked, we send packing and shipping instructions. We diagnose the phone for free, quote it, and repair it only after you approve. Shipping details are confirmed with the quote.
Can I drop my phone off instead of mailing it?
Yes. Drop-off is by appointment, and we send the details when the repair is booked. Mail-in works from anywhere, so choose whichever suits you. The quote, the approval step and the warranty are identical either way.
How much will my phone repair cost?
It depends on your model, the part that needs replacing and the fault, so we do not publish a single figure. The diagnosis and quote are free and arrive before any work starts. Send us the details and we will quote your phone specifically.
What should I do before I send my phone?
Back it up first if the phone still allows it. Then wait for the packing and shipping instructions, which arrive once the repair is booked and cover what to send and how to pack it. If anything is unclear, ask before you post the phone.
What happens to my data and privacy?
We open only what the diagnosis and the testing require. Nothing on the phone is copied or kept unless you ask us for a transfer or a backup, and those copies are deleted once the phone is handed back. If you would like a backup or a move to a new phone, computer repair covers data transfer between devices.
What if my phone cannot be fixed?
Then you do not pay for the repair: that is our no fix, no fee promise. Some phones are not worth repairing, particularly after serious liquid damage or board-level faults, and we will tell you honestly. You will find more on how we handle this in the full FAQ.
What does the 90-day warranty cover?
The parts we fit and our labour, for 90 days from the repair. It applies to the repair we carried out, so it does not extend to unrelated faults or to new accidental or liquid damage. If the repaired part gives trouble within that period, tell us and we will deal with it under the warranty.
Which parts will you fit, and are you connected to the manufacturer?
You hear the part options for your model, and which one we would fit, before you approve the quote. Tech Loop is an independent repair service. We are not affiliated with or authorised by Apple, Samsung or Google.
Tell us what is wrong with your phone
Send the model and the fault. We reply within one business day with questions or a quote, and nothing is repaired until you approve it.