Tech Loop FAQ: straight answers before you commit

Yes. Write to hello@techloop.ca or use the contact form, and we reply within one business day. A call is available if you would like one, but it is never required.

Yes. Studio projects run in writing, so where you are does not matter. Repairs can arrive by mail-in from anywhere, or by drop-off with an appointment. See all services for the full range.

For a project, tell us what you want to build, who it is for and any examples you admire. For a repair, give us the device, the model if you know it and what is going wrong. Use the contact page, and we will ask for anything else.

Yes. We work with individuals, founders and growing companies. A single phone repair and a full product build follow the same pattern: a written quote, your approval, then the work.

Tell us, and we price the change separately, in writing, before any work on it begins. The scope and price you already agreed stay as they are unless you approve the change.

No. Tech Loop is an independent service provider, not affiliated with, authorised or endorsed by any device maker. For repairs, we explain the part options and what we are fitting before you approve the quote.

Yes, and it often helps. Design, content and the technical foundations are planned once, so the site and the app feel like one product. Begin with web design or app design, or ask us to scope both in one quote.

Yes, for the scope you approved. A project has one fixed price, agreed in writing before paid work begins, and there is no hourly billing to watch. If the scope grows, the extra is quoted separately and you decide.

Yes. You own the design, the code or files and the domain, with no hosting lock-in. Scope, previews, revisions and handover are kept in writing, so there is a clear record of what was delivered.

No. We recommend what suits your goals, and explain why in plain language. We often reach for tools such as Astro, React, Next.js, Swift, Kotlin, Supabase and Stripe, but the right choice depends on what you are building.

Often, yes. We look at what exists first, then say in the quote what to keep, what to fix and what to rebuild. Speed and search fixes are covered under web design and development.

Yes. Store submission is part of app design and development, along with iteration after launch. Scope and responsibilities are written down in the quote.

Yes. List each device and its fault in one message and we assess them all. The quote sets out how the devices will be handled, and nothing is repaired until you approve it. Start from the contact page.

Yes. Assessing the device and quoting the repair cost you nothing, and no work begins until you approve that quote. Shipping details are confirmed with the quote.

If we cannot repair your device, you do not pay for the repair. We will also tell you plainly when a device is not worth repairing, so you can decide with the facts in front of you.

You book by email, and we send the drop-off details once the repair is booked. Mail-in works the same way: packing and shipping instructions arrive with your booking. Book a repair to start.

No. The 90-day warranty is for the repair itself: the parts we fit and our labour. New accidental or liquid damage, and faults unrelated to that repair, sit outside it. Phone repair shows how it applies to one device.

These are assessed case by case, because the outcome depends on the device and the damage. We diagnose first, give you an honest view, and tell you if a repair is unlikely to be worthwhile. See MacBook repair for an example.

No. We only access what is needed to diagnose the fault and test the repair. We do not copy or keep your data unless you ask for a transfer or backup, and any copies made are deleted after handover.

Yes. Backup and data transfer between devices is part of computer repair. Tell us what to move, and we confirm the details in the quote. The copies are deleted after handover.

We use them to reply and to prepare your quote. Our privacy policy explains how information is handled, and you can write to us at any time with questions about your own.